Who hasn't fantasized about getting some violent payback for incredibly crappy service? You know, when you're on hold and they never ever pick up and deal with you so you have to call back and start all over again? Or worse, you go in to meet with someone and they make you wait for a couple of hours before you are informed that the person has left for the day?
Well, Mona Shaw got mad as hell and decided not to take it anymore. So she took a hammer to the Comcast (boooooo!) offices that had treated her so poorly.
This was among the most enjoyable articles I've read in a long time, Taking a Whack Against Comcast.
A year of probation, a $350 fine and a warning to not go back to the office? I'd take that "punishment" if I could exact some retribution on crappy customer service I've gotten.
Showing posts with label bad customer service. Show all posts
Showing posts with label bad customer service. Show all posts
10.20.2007
2.16.2007
Cingular Can Suck My Balls
Cingular Wireless can blow me.
I got into work this morning and, during my commute, my phone turned from a usable device into a brick. I didn't do anything to it, I didn't get it wet or bash it on anything, it has just stopped functioning.
So I call Cingular to see about getting it replaced, repaired or whatever.
And, because my account was added on to my wife's several years ago, I cannot get access to support because I don't know her friggin' password. This is on top of the long annoying fact that I can't change what appears on other people's caller ID when I call. Its an add-on line that has to display my wife's name, they can't change it or, much more likely, they won't change it and my add-on line feels like a red-headed stepchild.
Nice work, Cingular, you've just lost me as a repeat customer. I will be going into one of your stores tomorrow and if you do not deal me right, I will never even consider buying services from your company again.
[Update: After much fiddling and irritation, the battery has decided to accept a charge again and my phone is theoretically back in business. We'll see how it goes but I'm still annoyed.]
I got into work this morning and, during my commute, my phone turned from a usable device into a brick. I didn't do anything to it, I didn't get it wet or bash it on anything, it has just stopped functioning.
So I call Cingular to see about getting it replaced, repaired or whatever.
And, because my account was added on to my wife's several years ago, I cannot get access to support because I don't know her friggin' password. This is on top of the long annoying fact that I can't change what appears on other people's caller ID when I call. Its an add-on line that has to display my wife's name, they can't change it or, much more likely, they won't change it and my add-on line feels like a red-headed stepchild.
Nice work, Cingular, you've just lost me as a repeat customer. I will be going into one of your stores tomorrow and if you do not deal me right, I will never even consider buying services from your company again.
[Update: After much fiddling and irritation, the battery has decided to accept a charge again and my phone is theoretically back in business. We'll see how it goes but I'm still annoyed.]
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