4.09.2004

Voice Mail Etiquette

Here's a quick primer for people who've never had to try and get a phone number from a voice mail. When you leave your phone number for someone to call you back on, its best to take your time when relaying your digits. I can't even begin to count how many editors I have who contact me and leave a buzz of numbers and an extension and expect me to be able to catch their number from it.

Here's how it comes out sounding, "Hi Johnny, this is Poppa Doc from Technology Pub X, I'm interested in the data I saw on your site about RFID and would like to speak with you about setting up a briefing with your analyst. Can you give me a call back at fourfoureightsixseveneightsix extension threetwentytwo? Thanks, click."

The one this morning didn't even give me her last name so I wasn't going to be able to find her on my online editor database. So, I listened to her message four times, each time adding one or two numbers to her slowly evolving phone number.

It takes almost no extra time to enunciate your phone number, folks. And remember that, just because you've got it memorized, it doesn't mean that everyone else in the whole world will automatically memorize it just by your speeding through it. Take your time and I'll be able to react in a much more timely manner to your inquiry.

Otherwise, sorry but I can't call you back without the proper number.

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